By Phone
Simply phone our sales desk on 02 9748 6688 and tell us the product code, quantity required & payment details. Customer service is available for phone orders from 8:30 AM to 5:30PM Monday to Friday
+00612 97486688 for International order.

Our preferred carriers are Regular Australia Post, Express Post, Couriers Please and TNT. You may select which shipping option and method you prefer with our sales representative or upon checkout when you place an order online.

Delivery International
Our primary carrier is the Australian Postal Service. Sometimes we ship via DHL and EMS requested by overseas customers. Please e-mail sales@secutech.com.au or call +612 9748 6688 and speak to our salesperson for details.

Your nominated carrier
You can choose to collect or send your own carrier to pick up the order. Please advise us of your chosen carrier and allow a minimum of two hours to prepare your order.

Freight and insurance
As freight is calculated by the greater of weight or volume, before processing your order, Secuvision sales representative will advise you by email or phone the best delivery method to be used and competitive freight rate. (Click here for details of postage guide and insurance guide).

Terms & Condition

General
These conditions shall apply to all Contracts made by Secuvision Technology Pty Ltd (hereafter called Secuvision) with customers for the sale of equipment supplies by Secuvision. These terms shall be binding on the parties to a Contract and no variation shall be effective unless produced in writing and signed by Secuvision. Customers printed terms or conditions of business at variance with these terms shall not be binding on Secuvision.

Product Availability
Our goal is to ship all orders the same day or the next after an order is placed. Occasionally due to stock levels or import delays we run out of some items momentarily.. If we can't ship your order within 1-2 business days after the order date, we will contact you by email or phone and inform you of the delay.

Warranty
Warranty is limited to the original purchaser and is not transferable. We guarantee that products from this site will be free from defects in materials and workmanship for the warranty period specified, that they correspond with the description in our site at time of purchase. Warranty does not cover damage caused by improper use, neglect, electro-static discharge, electrical spikes due to lightning or induction, reverse or over-voltage.

Lost, Damaged, or Delayed Shipments:
Secuvision technology is not responsible for lost, delayed, or damaged shipments once the carrier has picked them up.? Please specify insurance when you order. Insurance will cost you 1% of the order value and we are happy to arrange it on you behalf. .
This insurance also covers goods DAMAGED in transit. If you order by phone you will be asked if you wish to insure on your behalf. When you post an order to us don't forget to consider insurance. We do not automatically insure unless you specify it. If you don't mention insurance you are NOT insured.
All shortages and damages must be notified in writing within 48 hrs

Return Policy & Defective Merchandise
Secuvision assures that all products are fully tested and visually inspected before being shipped. Due to the nature of our product line, some items may be used once, and no longer needed. Therefore all sales are final.
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If an item is defective during the warranty period, Secuvision will replace unit with a new exact item or repair at our option. Customer will be responsible for shipping charges. Any return for repair must be authorized by Secuvision. A Return Authorisation Number, Copy of Purchase Receipt and detailed description of reason for return is required before goods are returned for repair.
No packages will be accepted for return without first obtaining a return authorization number (RA) from Secuvision. Please call, fax, or e-mail your request. Upon approval of your request, an R/A number will be faxed to you, or if you telephone us, we can usually provide you with an R/A number over the phone. Please remember to write the R/A number on the outside of the box prior to shipping.